How do I return something that I have bought online?
If you buy a woom product and are not 100% satisfied with it, or if you didn't order the right size, you have 30 days to send it back to us free of charge from within the EU.
Additional info about our cancellation policy can be found here.
If you decide that you want to return a bike or exchange it for a different size, we are happy to accept the return, even if the bike has already been used. We will cover the return shipping costs and refund the full amount you originally paid. You will then have to place a new order for the correct-sized bike in our online shop.