How can I exchange an item I have bought online?

If you buy a woom product and are not 100% satisfied with it, or if you didn't order the right size, you have 30 days to send it back to us free of charge from within the EU.
If you want to return a bike or exchange it for a different size, we will organise the return pick-up, even if the bike has already been used.
We will cover the return shipping costs and either refund the full amount you originally paid or send you a new bike in the requested size.

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