I want to return our woom product. How does that work?

If you buy a woom product and are not 100% satisfied with it, or if you didn't order the right size, you have 30 days to send it back to us free of charge from within the EU. 

Please be aware: An exchange is a return PLUS a new order

If you want to return your product please take the following steps:

1. Click on the following link and create a return for all orders starting with INTL (EU countries except Germany, Austria, Switzerland, France, Italy). If you ordered in the US please create your return here.

2. Pack the bike in its original packaging according to the following packing instructions:

Packing instruction for woom 1

Packing instruction for woom 2+3

Packing instruction for woom 4,5 & 6

3. Please attach the return label to the outside of the package. You can then return the package to us free of charge at the nearest GLS parcel store.

4. After we receive and check your return, we will refund you the amount via your original payment method.

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