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Warranty & exchanges

  • How long is the warranty on woom bikes?
  • How can I return a product?
  • Whereabouts on my woom bike can I find the frame number?
  • Can I cancel my order?
  • How do I activate the extended 10-year warranty?
  • I've been sent a faulty product – what should I do?
  • Are used woom bikes covered by the warranty?
  • How do I make a claim under the warranty?
  • Are woom accessories covered by the warranty too?
  • Do I need to register each bike separately for the 10-year warranty?
  • Why does the 10-year warranty only cover certain components?
  • How can I exchange a product?
  • Where can I find the full warranty terms and conditions?
  • How should I dispose of woom products?
  • What does the woom Riders Club have to do with the warranty?
  • Does the 10-year warranty cover suspension forks?

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