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Warranty & exchanges

  • Guarantee information
  • What is upCYCLING and how does it work?
  • How do I return something that I have bought online?
  • What should I do if I receive a defective woom product?
  • What do I do if I need a spare part?
  • How exactly does the woom 10-year warranty work?
  • How can I register our bike if I can't read the frame number?
  • I bought our woom bike used. Is the 10-year warranty transferable?
  • Can I register a used woom bike for the 10-year warranty? How does that work?
  • Do I have to take our woom bike in for servicing to get the extended warranty? If so, how often?
  • What is the woom 10-year warranty, and how can I activate it?
  • Under what conditions can I make a claim under the 10-year warranty?
  • When does the extended warranty on woom bikes start and how long is it valid for?
  • I have several woom bikes – do I have to register every one of them for the warranty extension?
  • Which products are covered by the woom 10-year warranty?
  • Why does the extended 10-year warranty cover only certain components and not all of them?

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