Warranty & exchanges
- Guarantee information
- What is upCYCLING and how does it work?
- How do I return something that I have bought online?
- What should I do if I receive a defective woom product?
- What do I do if I need a spare part?
- How exactly does the woom 10-year warranty work?
- How can I register our bike if I can't read the frame number?
- I bought our woom bike used. Is the 10-year warranty transferable?
- Can I register a used woom bike for the 10-year warranty? How does that work?
- Do I have to take our woom bike in for servicing to get the extended warranty? If so, how often?
- What is the woom 10-year warranty, and how can I activate it?
- Under what conditions can I make a claim under the 10-year warranty?
- When does the extended warranty on woom bikes start and how long is it valid for?
- I have several woom bikes – do I have to register every one of them for the warranty extension?
- Which products are covered by the woom 10-year warranty?
- Why does the extended 10-year warranty cover only certain components and not all of them?