I've been sent a faulty product – what should I do?

We're sorry to hear that there is something wrong with the product you've received. We work with highly specialized companies when it comes to manufacturing our woom bikes and accessories to guarantee our signature high quality every time. Merely maintaining our high standards isn't enough for us, so we never stop striving to improve them.

However, we are aware that products do unfortunately get damaged sometimes during packaging and shipping. We will handle your issue personally to ensure that your woom product is ready to use as quickly as possible and to make sure that our quality standards, and yours, are met.

Please get in touch with our customer service team by filling in the contact form on our website.

For the sake of sustainability, we always endeavor to replace any defective parts with new ones and help you either to assemble them yourself or find you a suitable bike shop to offer support.