Orders & Delivery
- What does it mean when it says "Estimated Delivery"?
- Why are there recurring delivery delays?
- Are customs fees charged for orders placed outside of the EU?
- What does shipping cost?
- The item I want to order is currently out of stock. What can I do?
- When will my order be delivered?
- My child is just a few centimetres too small for the next woom bike size. Which bike should I buy?
- Who delivers my woom order?
- What are the different ways I can pay for my order online?
- Will there be additional customs fees for deliveries to Switzerland?
- How will my woom bike be delivered?
- I've been sent a faulty product – what should I do?
- How do I best teach my child to ride a pedal bike? Any advice?
- What is the notification service and when will I receive a notification email?
- Why did your shipping costs go up on 4 April 2022?
- Can I change the delivery address after placing my order?
- Why hasn't my order been delivered yet?
- I forgot to add something to my order. Can I add it now?
- There’s something missing from my order. What do I do?